Details & Policies

Deposits

A nonrefundable 50% deposit is required to reserve labor and services. Dates and time windows are not considered confirmed until the deposit is received.

Payment Policy

Full payment is required before services begin unless otherwise agreed to in writing. Any approved additional time, labor, mileage, or service changes must be paid before completion of the job.

Included Hours

Labor Moving Services flat-rate pricing includes up to 4 hours with 2 professional movers. Transportation + Labor Moving Services flat-rate pricing includes up to 5 hours with 2 professional movers. Included time begins when the crew arrives at the service location.

Additional Time

Additional time beyond included hours is billed at $297 per hour. Any added time must be approved before work continues.

Scheduling

Scheduled arrival times are approximate and may be affected by traffic, prior job delays, building access issues, weather, or other operational conditions. We communicate major delays as soon as possible.

Mileage & Travel Charges

$1 per operating mile will be charged for travel from our company address, 7410 Hull St Rd, North Chesterfield, Virginia to each location and back to company address.

Cancellation & Rescheduling

Deposits are nonrefundable. Rescheduling requests are handled based on crew availability and notice provided. Last-minute cancellations, date changes, or major scope changes may result in loss of deposit or additional charges.

Valuable Items

Customers must identify valuable, delicate, sentimental, or high-priority items before service begins. White-glove and specialty-item handling may require separate approval, pricing, or service limitations. EZ Moving Support is not responsible for undisclosed valuables packed or moved without prior notice.

Customer Responsibilities

Customers are responsible for providing accurate service details, including inventory, locations, stairs, elevators, access limitations, parking conditions, and any special handling needs. Customers must ensure clear access to all work areas and secure pets, children, and unsafe conditions before service begins.

Furniture Assembly/Disassembly

Basic assembly or disassembly may be available when approved in advance. Complex assembly, specialty hardware, damaged furniture, or missing parts may require additional time, added charges, or refusal of service if the item cannot be handled safely.

Stairs & Long Carries

Stairs, elevators, restricted access, steep walkways, and long carry distances may increase service time and total cost. These conditions should be disclosed before booking so pricing and crew planning can be confirmed properly.

Disposal Services

Disposal, hauling, landfill, dump, or unwanted-item removal is not included unless specifically quoted and approved in writing. Customers should not assume unwanted items will be disposed of automatically. Disposal services may require added labor, transportation charges, disposal fees, and additional service time.

Force Majeure

EZ Moving Support is not liable for delays or inability to perform services caused by events beyond our reasonable control, including severe weather, road closures, accidents, labor shortages, government actions, building restrictions, power outages, or other unforeseen conditions.

Liability Limitations

EZ Moving Support is not responsible for damage caused by pre-existing defects, poor packing by the customer, particle board weakness, previously repaired or unstable furniture, overloaded boxes, hidden damage, or items packed by the customer unless otherwise agreed in writing. Service may be refused if an item presents safety concerns or unreasonable risk.

Damage Reporting

Any claim of visible service-related damage must be reported before the crew leaves the job site whenever possible. Photos and supporting details should be provided promptly after service. Failure to report damage in a timely manner may limit review.

Customer Approval

By booking services, paying a deposit, or allowing work to begin, the customer confirms approval of these policies and authorizes any agreed pricing, additional time, mileage, labor, or service adjustments approved during the job.